Customer Relations Resources

A client hasn't paid an outstanding invoice, even after you've sent reminder after reminder. What can you do? Here are 8 options when clients refuse to pay you.

The majority of business owners say they faced issues with late payments during last year's holiday season. Learn how to address year-end payment problems.

Instead of telling the customer what’s so great about your product or service, learn how to effectively explain what’s in it for them.

The long-term success of your retail store or restaurant depends on repeat customers. One way to encourage customer loyalty is with a loyalty program.

Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.

In order to successfully target your social media, you have to know where they are and what they’re doing. How do people of different ages use social media?

During this webinar you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more

The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. Learn why.

The key to real growth is not so much getting new customers, but getting more sales, bigger sales and long-term loyalty from the customers you already have.

This customer touchpoint tool helps you improve the way you “touch” a customer or potential customer during the entire lifecycle with your business.

Customers are the lifeblood of every business. But how do you go about building a customer base from scratch?

Customers trust and use local businesses, and even prefer them to national chains. Learn how to leverage your local advantage.